The Usage & billing page

There are two places to look, depending on the question. "What are we paying for?" is answered on the Usage & billing page. "How much of my limit have I used?" is answered in Profile → Usage, which everyone has. Admins who want spend in money by team, person and model use the Spend page; see Budgets and spend.

Step-by-step

1. In the organization sidebar, under Admin, choose Billing. The page is titled Usage & billing. Only Global Admins can open it; others see "Billing is managed by Global Admins".
2. Read the plan card at the top: the plan, its price, the billing period and, on paid plans, Change plan. On Free the button is Upgrade; on Enterprise it is Contact sales.
3. Stay on Overview to see Seats, Add-ons and What your plan includes.
4. Open Payment to add a card, choose the default or remove one.
5. Open Invoices to view or download past invoices, or pay one that is due.

flowchart LR
  Billing[Billing in the sidebar] --> Plan[Plan card]
  Plan --> Overview[Overview: seats, add-ons, plan]
  Overview --> Payment[Payment]
  Payment --> Invoices[Invoices]

What you'll see: The title Usage & billing with "Plan, usage, payment methods, and invoices for your organization." Under the plan card, the Overview, Payment and Invoices tabs.

Overview

Seats lists everyone active in your organization with their status and their seat, Pro or Scale, and the monthly total above the table. Change a seat in the Seat column. On Free there are no seats.

Add-ons lists each add-on with a switch. Usage-based add-ons, like Extra usage, show what they have cost this month against their cap, with Change cap next to them. See Extra usage, add-ons and the Harmony fee.

What your plan includes lists the features and allowances of your plan. Choose Compare plans to see the others.

Payment

The Payment tab lists your cards. Add a new one, set the default, or remove one. If a payment fails, a Payment failed notice appears at the top of the page with a button that brings you here to update the card.

Invoices

The Invoices tab lists every invoice with its status, due date, amount due and amount paid. Each invoice offers View invoice and Download PDF, and an unpaid invoice also offers Pay. Your monthly invoice has a line for each kind of charge, such as seats, extra usage and the Harmony fee on your own-key AI spend.

Where each person's usage is

Usage limits belong to people, so they aren't on this page. Each person opens Profile → Usage to see their five-hour and weekly limits, their AI spend, and what that spend bought. See Usage limits.

Example scenario

At the start of the month, the finance lead, who is a Global Admin, opens Billing. The plan card says Pro, with eight active people. On Overview she sees two people on Scale and Extra usage at £12 of a £200 cap. On Invoices she downloads last month's invoice for the accounts team, and on Payment she replaces a card that expires this month.

FAQs

Why can't I open Billing? Only Global Admins can. Ask one of them, or open Profile → Usage to see your own usage.

Where do I see how much each team spent on AI? On the Spend page, which admins can open. See Budgets and spend.

Why are some people not listed under Seats? Only people active in the last 30 days hold a seat. Guests never do.

How do I change our plan? Choose Change plan on the plan card. On Free choose Upgrade; on Enterprise, Contact sales.

Where are the old usage charts and ledger? Usage is now shown per person as a share of their limits, in Profile → Usage, and spend in money on the Spend page.